Shipping & Other Real-Life Delays
Sometimes life (and shipping) doesn’t go according to plan. Winter storms, holidays, and random acts of chaos may slow things down a bit. We do our best to get your cards to you quickly, but if the weather or the universe throws a tantrum, please give it a little grace.
When We’re Actually Working
We’re real humans with real business hours: Monday–Friday, 9:00 a.m. to 5:00 p.m. (EST)
Need help? Send us a note at support@realapology and we’ll get back to you when we’re not sipping coffee or stuck in a meeting that could’ve been an email.
Where We Ship
Right now, we ship to addresses in the U.S. only.
PO Boxes and military addresses (APO, FPO, DPO)? We got you—just give it a little extra time. USPS handles those, and sometimes they take the scenic route. Expect up to 2-3 weeks for delivery, especially around the holidays.
How It Gets to You
Orders ship via USPS or UPS, depending on what you choose and how fast you want your cards.
Free shipping? That’s usually USPS Ground Advantage, which is code for “not the fastest, but free is free.”
If you're out West, heads up: we ship from Ohio. First Class Mail can take 6+ business days. Priority is faster (usually 2–3 days), but even the USPS doesn’t pinky swear on exact delivery dates.
Tracking Stuff
Once your cards ship, you’ll get a tracking email. It’ll have all the details, assuming the USPS scanner isn’t on break.
Holiday Traffic Jam
Heads up: from mid-November to year-end, we get slammed. Orders might take a little longer during peak "send funny cards to everyone you’ve offended" season. Thanks for your patience—and maybe order early?
Pre-Orders: The Waiting Game
Got something coming soon? Pre-orders let you claim it early—we’ll charge your card at checkout and ship it on the release date.
Make sure your address is correct when you order—we can’t change it later, even if you move across town or into a yurt.
Out of Stock? Our Bad.
We try to keep things accurate, but sometimes items sell out fast. If you order something that’s suddenly out of stock, we’ll cancel and refund you right away.
Damaged Goods
If your cards arrive looking like they got into a bar fight with a mail truck, let us know. Email support@realapology.com with your order number and a photo if you can. We’ll make it right.
Canceling an Order
Once you hit “Buy,” the order is final. If you want to return it, visit the “Returns & Cancellations” page and follow those steps.
Credit Card Stuff
We don’t store your credit card info. Your payment is handled securely, and you’ll be charged as soon as you place your order. If something’s out of stock, you’ll be refunded automatically.
Price Changes
Stuff changes. Prices, descriptions, even typos. If you spot something weird, email us within 30 days.
Once you place your order, you agree to the listed price. We can’t offer price matches or refunds if it goes on sale later. Life’s not always fair, but we’ll always be honest.