Returns & Cancellations

We want you to love your purchase—but if you’re not completely satisfied, we’re here to help.

Returns
Items ordered through our website may be returned within 30 days of delivery. To be eligible for a return, products must be in new, unused condition, in their original packaging, and accompanied by your packing slip or invoice.

Please send your return using a trackable shipping method to:

My Bad Card Company
Attn: Returns Department
3531 Pinnacle Ln
Mason, OH 45040

Before sending your return, email us at returns@realapology.com with your name and order number so we can process your refund promptly.

Once your return is received and inspected, we’ll issue a refund to your original form of payment for the purchase price (excluding shipping and handling charges). Please allow 5–7 business days for the credit to appear on your statement.

Damaged or Defective Items

If your item arrives damaged or defective, we’re truly sorry. Please contact us right away at returns@realapology.com and include your order number and a photo of the damage. If the damage occurred during shipping and the package appears visibly damaged upon delivery, please refuse the shipment if possible.

We’ll work with you to replace the item or issue a refund as quickly as possible.